Cancellation by Individual Reservations:

  • Notify us 72 hours (3 days) prior to your scheduled check-in time: No cancellation fee.
  • Notify us between 48-72 hours prior to your scheduled check-in time: A cancellation fee of 50% of the first night of your stay will be charged for the cancellation.
  • Notify us within 48 hours prior to your scheduled check-in time: A cancellation fee of 100% of the first night of your stay will be charged for the cancellation.
  • No- Show Policy: If you fail to check-in on the scheduled date without prior notice, the entire booking amount will be forfeited.

Cancellation by Group OR Villa Reservations (5+ rooms):

  • Notify us 14 days prior to your scheduled check-in time: No cancellation fee
  • Notify us between 7-14 days prior to your scheduled check-in time: A cancellation fee of 25% of the total booking value of your stay will be charged for the cancellation.
  • Notify us within 7 days prior to your scheduled check-in time: A cancellation fee of 50% of the total booking value of your stay will be charged for the cancellation.
  • No- Show Policy: If you fail to check-in on the scheduled date without prior notice, the entire booking amount will be forfeited.

Special Events and Peak Season:

  • Specify dates or events, e.g., holidays, festivals
  • Notify us 30 days prior to your scheduled check-in time: No cancellation fee.
  • Notify us between 15-30 days prior to your scheduled check-in time: A cancellation fee of 50% of the total booking value will be charged for the cancellation.
  • If you notify us within 15 days prior to your scheduled check-in time: The entire booking amount will be forfeited.

Additional Policies:

  • In case of early check-out: A fee of 50% of the remaining stay amount will be charged.
  • Room Changes: Subject to availability and additional fees may also apply.

Refund Policy

  • Refunds will be processed based on the cancellation fees outlined above.
  • A refund will be made to the original payment method used during booking.
  • Refunds will be made processed within 7-10 working days from the date of cancellation.

Important Notes:

  • All cancellations must be made in writing to birlastays@gmail.com or through our online booking system.
  • Cancellation fees will be charged to the credit card provided at the time of booking.
  • We reserve the right to modify our cancellation policy for specific events or circumstances.